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    • Accueil
    • Comment ça fonctionne
    • Nos services
    • Abonnements
    • Qui sommes-nous
    • Contactez-nous
    • English
      • Home
      • How It Works
      • Services
      • Plans
      • About Us
      • Contact Us
      • Why DoctaDirect
      • Careers
      • Partner With Us
      • Education Hub
      • FAQs
      • Patient Consent
      • Privacy Notice
      • Terms of Service
      • Safety & Care Model
DoctaDirect
  • Accueil
  • Comment ça fonctionne
  • Nos services
  • Abonnements
  • Qui sommes-nous
  • Contactez-nous
  • English
    • Home
    • How It Works
    • Services
    • Plans
    • About Us
    • Contact Us
    • Why DoctaDirect
    • Careers
    • Partner With Us
    • Education Hub
    • FAQs
    • Patient Consent
    • Privacy Notice
    • Terms of Service
    • Safety & Care Model

About Us

Our Mission

To reduce preventable maternal and child health complications in the Democratic Republic of Congo by improving early access to qualified and timely medical advice.


DoctaDirect helps families recognize signs of ill health early, manage minor ailments, and decide when to seek appropriate clinic or hospital care in a timely manner.

Our Vision

To become the trusted first point of contact for healthcare guidance for Congolese families — starting with mothers and young children, and expanding into a scalable national digital health platform.


Our vision is a healthcare system where early guidance strengthens decision-making, reduces avoidable emergencies, and improves coordination between families and health facilities.

Why DoctaDirect Exists

In the Democratic Republic of Congo, many preventable health complications begin not because care is unavailable, but because decisions are delayed.

Pregnant women and young children often experience warning signs at home, where access to timely medical guidance is limited and uncertainty can lead to delays.


DoctaDirect exists to close this gap.

Our role is to ensure that families receive qualified medical guidance early, so they can recognize symptoms, make informed decisions sooner, and reach appropriate care at the right time.

By supporting early decision-making, DoctaDirect helps reduce complications, unnecessary expenses, long wait times, and pressure on the healthcare system — all from the comfort of your home, via WhatsApp.

Our Care Model

DoctaDirect operates a WhatsApp-first, nurse-led digital medical guidance and accompaniment model, with doctor escalation when needed.

  • Qualified nurses provide first-line medical guidance and clinical triage using standardized, evidence-based protocols
  • Licensed doctors review and support cases that meet escalation criteria, including higher-risk or unclear situations
  • In limited, low-risk cases, doctors may issue prescriptions when clinically appropriate
  • Before any prescription is issued, patient identity is verified, including valid identification and a brief video call
  • Families receive clear guidance, follow-up, and referral support when in-person care is required

This model enables DoctaDirect to provide rapid, affordable, and safe medical accompaniment through WhatsApp, while maintaining strong clinical quality and patient safety.

DoctaDirect does not provide treatment and does not replace hospitals or clinics.
It complements the health system by improving early access to trusted medical guidance and supporting timely, appropriate referrals

Copyright © 2025 DoctaDirect – Tous droits réservés.

Avertissement : DoctaDirect est un service de santé numérique et ne convient pas aux situations d’urgence mettant la vie en danger. En cas d’urgence, veuillez vous rendre immédiatement à l’hôpital le plus proche.

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